Complete Guide to Facebook Offline Conversion

As an online advertiser, how would you know if your Facebook ads drive foot traffic to your brick and mortar store? How can you measure whether the number of in-stores sales occur as a result of your Facebook ad?

In recent years, Facebook has launched a tracking tool, Facebook Offline Conversions, to gauge offline conversions influenced by exposure to Facebook ads.

How Does It Work?

Facebook Offline Conversions allows you to upload your sales data on Facebook and match the transactions that take place offline with people who have seen or clicked on your Facebook ads. If there is a match, Facebook attributes the sale to your Facebook ads.

According to Facebook “With offline conversion measurement on Facebook, you can track when transactions occur in your physical retail store and other offline channels (ex: orders made over the phone) after people see or engage with your Facebook ad.

Why Is It Important?

To measure how effective the campaign is in delivering conversions.

How To Set Up Facebook Offline Conversions?

‘Offline events’ can be found in the Business Manager menu.

After you click ‘Upload Offline Events’, you’ll see a pop-up that’s very similar to uploading a data custom audience.

Upload your data.

You need to include event descriptors and identifiers such as:

  • Event time
  • Event name
  • Value
  • Currency
  • Order ID

This will help Facebook understand what action this person took offline.

Also, include specific information about the individual:

  • First name
  • Last name
  • Phone number
  • Email address
  • City
  • County
  • Zip code
  • Date of birth

Once uploaded, you’ll see this screen:

Facebook shows how many records you uploaded, how many of them matched (a match rate 60% or higher is great), the date range, and date updated.

To check how these offline conversions attribute to Facebook campaigns in ads manager, select ‘Offline Conversions’ from columns.

Facebook will then report the number of offline conversions that they could match to specific campaigns, ad sets, and ads.

The Facebook Offline Conversion is a powerful tool to track and increase ROAS.

Now, it’s your turn. Start tracking and upload those data.

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